Food & Drink Industry
Just-In-Time Supply
A major UK brewer needed to hold large stocks of numerous product lines at multiple locations to ensure that it could always meet the needs of its customers. Although succeeding in satisfying demand, it did so at the expense of its own profitability through associated operational costs and impact on its cash flow.
Quality Invoicing Procedures
A frozen foods manufacturer was pursuing a continuous improvement policy in its warehouse and distribution operations. The company's audit had identified a need to improve its invoice accuracy, which in its present form was resulting in an unacceptable level of credit notes and customer complaints.
Replacing Legacy Systems
A system used by a major UK brewer to handle beer returns from its customers was in need of updating. Although its limitations were recognised, a major upgrade had not yet reached the top of the priority list. However, redevelopment required for Year 2000 compliance gave the company the opportunity it needed.
Help Desks
Customer Care Package
A paper packaging manufacturer, part of an international group, wanted to be more responsive to the needs of its customers. The company already had in place a legacy accountancy system, which they were considering upgrading into a customer care and telesales package.
Help Desk Application
Interbrew is one of the world's largest brewers and is committed to delivering a first class service to their customers. One such service is the provision of a help desk to handle customer queries regarding delivery discrepancies. With thousands of customers, Interbrew needed a fast, flexible and reliable system for handling the calls.
Web Enquiry
One of Interbrew UK's major customers had taken the decision to provide an Order Capture service to its licensees and needed to access confidential order status information held within Interbrew's warehousing and distribution system, DDMS. Bladebrook developed a multi-user, web based application, to provide a rich and reliable user experience without impacting existing systems and saving Interbrew tens of thousands of pounds compared with other proposed solutions.
Business Intelligence
Business Intelligence Systems
A distribution company needed to demonstrate its performance efficiency to potential clients when bidding for third-party distribution contracts. While its existing reporting suite provided part of the solution, giving prospective customers the proof they required meant investing in an enhanced business intelligence system.
Data Mining Application
Cromweld Steels Limited is a multi national specialist steel distributor selling to over 20 countries worldwide
At various intervals Cromweld must send Sales Analysis reports back to head office for assessment. Their current business application is responsible for accumulating all the necessary Sales Analysis data. However, it did not provide automatic reporting facilities as standard.
Local Government
Multi-media Child Interview Application
The Warrington Borough Child Protection Committee has been creatively developing procedures and materials to ensure that the views of children who are in need of care and protection are taken into account when decisions are being made about their future. One such technique involved the creation of a Child Interview Applications featuring an animated computer called Protect-U.
Multi-National
Multi-national Transactions
An international steel distributor, part of a major group, needed a software solution that would allow it to complete business transactions in the language and currency of its clients. The system would need to take account of differences in legislation and documentation, providing an administrative tool that was both multi-functional and easy to use. |