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Telesales

Flexible telesales solutions for business

 


Bladebrook's Telesales product is designed to provide a powerful solution for customers selling a range of standard and / or bespoke products.  It provides a complete solution from quotations and order capture to invoicing and sales analysis. 

However, it is far more than just a telephone sales package, it provides a complete customer care solution to win new customers and service your existing customer base.

 

 

Flexibility:

  • Unlimited Products 
  • Unlimited Bespoke Variations 
  • Automatic Order Creation from Quotes 
  • Stand Alone Operation 
  • Web Enabled

 



"Many telesales products provide suitable functionality for selling standard products, but few can handle bespoke variations as readily as Bladebrook's Telesales400 product"

Stephen Finchett, Technical Director


A telesales package including a contact diary, a record of telephone sales, a system for recording individual client details and requirements, key sales performance indicators and management information.

 


Telesales is designed to:

Handle every aspect of the telesales department's operations
Provide a diary of customer contacts past and future
Monitor proactive and reactive telephone sales
Capture details of each customer enquiry
Secure quotations from suppliers for comparison
Forward quotations with confirmed cost and
  selling prices
Convert to order with minimal additional information
Process orders from receipt to despatch and invoicing
Provide individual descriptive text for
  products and variations
Collect sales and order statistics for comparison


Features and Benfits:

Feature                         Benefits
Complete Solution for Standard & Bespoke Product Sales
  • Diary 
  • Pro / reactive telephone sales
  • Quotations
  • Order Capture
  • Order Processing
  • KPIs
  • Management Information 
Flexibility
  • Standard Products
  • Bespoke Products
  • User Defined Product Attributes
  • Unlimited Product Specifications
Reliability
  • iSeries / AS/400 technology 
  • 24x7 Support
Integration
  • Designed for Integration with legacy systems
  • EDI Integration
  • WebEnable Capable
  • Data Miner Capable
Web Integration
  • Send quotes /  by email
  • Reduces postal costs
  • Streamlines business processes